Herani Mideska
Business Operations & Project Management Professional
About Me
Results-driven business professional with nearly 3 years of experience in project operations, data analysis, and stakeholder management. Proven track record of streamlining business processes, translating data into actionable insights, and delivering measurable results that drive organizational success. Expertise in cross-functional collaboration, process optimization, and strategic planning.
Professional Focus
Leading project operations and program management initiatives
Analyzing business data to drive strategic decision-making
Building strong client relationships and ensuring customer success
Developing talent acquisition and retention strategies
Languages
Professional Experience
Operations Coordinator & Client Relations Specialist
Managing operational workflows and client communications while implementing process improvements that enhance service delivery and customer satisfaction.
Key Achievements
- Streamlined daily operations for 12-student programs, reducing setup time by 20%
- Managed client relationships with 20+ families, achieving 95% satisfaction ratings
- Developed individualized reporting systems that improved service delivery outcomes
- Implemented feedback systems that enhanced program effectiveness
Technologies & Skills
Business Operations & Marketing Specialist
Led business development initiatives and marketing operations while managing client projects and optimizing business processes for improved efficiency and growth.
Key Achievements
- Managed 12 client accounts from onboarding to project completion with 100% retention
- Increased client organic reach by 30% through strategic marketing initiatives
- Improved operational efficiency by 15% through process optimization
- Enhanced client satisfaction through proactive communication and project management
Technologies & Skills
Program Analyst & Data Specialist
Analyzed program data and coordinated educational initiatives while ensuring compliance and driving measurable improvements in program outcomes.
Key Achievements
- Analyzed data for 25 program participants with 100% compliance standards
- Coordinated 20+ program events, increasing participation by 18%
- Applied data analytics to achieve 12-point improvement in program effectiveness
- Developed reporting systems that informed strategic program decisions
Technologies & Skills
Credentials
Professional Certifications
Google Project Management Professional
Google • In Progress
Leadership & Ethical Development Award
American University • 2023
Hechinger Foundation Scholarship
Hechinger Foundation • 2023
Education
Bachelor of Business Administration in Management
American University • 2018-2022
Skills & Expertise
Core Competencies
Project & Program Operations
Business & Data Analysis
Sales & Client Success
Marketing & Digital Content
Human Resources & Talent
Tools & Technologies
Project Management
Analytics & Data
Communication & CRM
Productivity & Collaboration
Key Achievements
Process Optimization Excellence
Reduced operational setup time by 20% through strategic process improvements
Client Satisfaction Leadership
Achieved 95% client satisfaction rating through proactive relationship management
Marketing Performance Growth
Increased client organic reach by 30% through strategic marketing initiatives
Data-Driven Program Improvement
Applied analytics to achieve 12-point improvement in program effectiveness
Event Coordination Success
Increased program participation by 18% through effective event management
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